Refund and Returns Policy

We strive to provide high-quality Bocconi mock tests to help you achieve your academic goals. Please read our Refund and Returns Policy carefully before making a purchase.

1. Digital Product Nature

All Bocconi mock tests are delivered as digital products. Once purchased, they are accessible for download or online use. Due to the nature of digital goods, we cannot accept returns or exchanges.

2. Refund Eligibility

Refunds will only be considered under the following circumstances:

• Technical Issues: If you are unable to access the purchased mock test due to technical errors on our platform, and our support team is unable to resolve the issue within 7 business days.
• Duplicate Purchase: If you accidentally purchase the same mock test more than once, we will refund the duplicate transaction.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Change of mind after purchase.
• Failure to prepare or use the mock test.
• Dissatisfaction with the content of the mock test after accessing it.

4. Refund Process

To request a refund, please contact our support team within 7 days of purchase. Include the following details in your request:

• Order number
• Proof of purchase
• Description of the issue

Our team will review your request and respond within 3-5 business days. Approved refunds will be processed to the original payment method within 7-10 business days.

5. Contact Us

If you have any questions or concerns about this policy, feel free to reach out to us at [Your Support Email]. We’re here to help!